The Relationship of Therapeutic Communication with Inpatient Satisfaction


  • Patmono
  • Rizki Sari Utami
  • Siska Natalia


Communication Therapeutic, Satisfaction, Patient


The dissatisfaction of patients to care healthcare one of which is influenced by factors communication therapeutic nurse in providing care nursing. The purpose of this study was to see whether there was a relationship between nurse therapeutic communication and inpatient satisfaction at the Orchid Room at the BP Batam Hospital in 2020. This type of research was descriptive quantitative correlation and cross-sectional design, variable the independent communication therapeutic nurses the dependent variable in patient satisfaction. The population in this study were all patients admitted to Orchid Ward BP Batam with day carelessness over three days. The average number of patients is 108 patients per month. Technics taking samples is total sampling. Analysis of the research is that univariate and bivariate and processing test data using Chi-square (p < 0.05). The results showed that most of the respondents whose in patient satisfaction were not satisfied with poor nurse communication were 50 respondents (78.1%). The results of the analysis using the Chi-Square statistical test with 95% CI obtained p-value = 0.000, meaning p <0.05, thus Ho is rejected and Ha is accepted, so it can be concluded that there is a significant relationship between Therapeutic Communication Nurses and Inpatient Satisfaction in the Orchid Room. Hospital BP Batam Year 2020.